Common questions
I have a new phone. How do I keep my progress?
Sign in to Google Play Games in the game, on your old phone and then on the new one, with the same Google account. The game keeps a copy of your progress there and loads it once you've signed in.
Something I bought didn't arrive.
Check you're online and restart the game: Google Play hands over any purchase that didn't finish. If it still hasn't arrived, email us the order number from your Google Play receipt (it starts with GPA.) and we'll sort it out.
How do I get a refund?
Google Play handles payments, so refunds follow Google Play's refund policies. You can ask Google Play for one, or email us and we'll help.
Can I play without the videos?
Yes. Every video is optional, and each game sells a pass (the Ad Skip in Goldspire, the Ad-Free Pass in the others) that gives the same rewards without them.
How do I stop the reminders?
Turn them off in the game's Settings, or in your phone's notification settings for the game.
How do I delete my data?
See Delete your data.
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